Terms and Conditions

The training provided by Early Years Wales is designed to meet the training requirements for the National Minimum Standards. It is also designed to support Continuous Professional Development (CPD). Detailed below are the conditions to attending any of the courses offered along with the booking information.

Early Years Wales Terms and Conditions

Training is available to members in the maintained and non-maintained childcare sector, and non-registered providers in early years and childcare settings across Wales.

  • It is the responsibility of the person booking training to adhere to the Code of Conduct. Failure to do so may result in the individual not being able to attend future courses.
  • Training courses may be added throughout the year. Please make sure you check the website regularly for details and updates.
  • It is the responsibility of the attendee to supply an email address and be aware of the reasons for this and agree to data to be used. Please ensure that details are kept up to date, all correspondence will be sent via email.
  • Information applicable to courses can be downloaded from the website. Please note that for some courses, handouts will not be available.
  • If you need to cancel a booking, this must be completed within 24 hours before the course start date and time. This can be done via email to [email protected]. This is to ensure that we accommodate anyone on the waiting list and trainers receive the updated attendance list in order to prepare for the session.
  • It is the responsibility of the attendee to read and fully understand the Health and Safety guidelines in the training rooms.
  • It is the responsibility of the attendee to inform Early Years Wales prior to the course if additional support is required in order to successfully complete the course.
  • An Early Years Wales membership number is required for member exclusive courses. If you are not a member, please visit our membership section. Failure to supply a membership number may result in your booking being cancelled. 
  • An Early Years Wales online account may be required to complete checkout. All members have an online account, click here and input the email address linked to your membership to set up your password if you have not already done so.
  • For all other queries, please contact the Membership Administrator on [email protected] or contact our head office on 02920 451 242. 
  • Reserve lists will be held at the point of request if the course is full. Early Years Wales will make contact if and when spaces become available.
  • All courses requiring payment must be paid for online at the point of booking.
  • Records of these transactions should be kept by the individual booking on.
  • Confirmation of the booking will be sent to the email address provided on your profile; this will need to be kept by you as a record. A receipt will also be issued if requested for financial records.
  • Refunds will only be issued if a place is cancelled with at least 48 hours notice before the course commences. There will be no exceptions to this rule.
  • For confirmed cases of Covid 19, a refund of space will only be offered upon receipt of an official notification of a positive result from the Gov.UK reporting site.
  • If Early Years Wales cancel a course for any reason, refunds will be provided.
  • Early Years Wales and their training partners reserve the right to deny access to delegates where payment has not been received prior to training.
  • Early Years Wales aim to deliver high standards of quality training that will guide, inspire and support all course participants.
  • Our aim is to create an atmosphere of enthusiasm and mutual support and respect between staff, trainers and attendees in order to maximise the individual's learning experiences and outcomes.
  • We ask that you make yourself aware of health and safety, by being aware of facilities and emergency procedures if attending training in person.
  • We ask for the cooperation of all participants to abide by our Code of Conduct to ensure that the training event is undertaken successfully within a safe and secure environment. Failure to abide by this may result in exclusion from future training courses.
  • Please complete our course evaluation forms at the end of the training session. We welcome any feedback you may have to enable us to develop and improve our service further.
  • Please talk to the trainer if you feel you could benefit from essential skills support. The trainer will discuss all options of support available to you in a confidential manner.

Get in touch

Use the form below to send us your enquiries and feedback. * All information is required.

Regional offices

Wherever you are located, Early Years Wales aims to have an office near you. If you require our support, feel free to give us a call where we can discuss your query or arrange for one of our support staff to meet with you.

Our office hours are Monday – Friday (9am – 5pm)